You will receive an email and SMS confirmation from Indya once your order has been successfully placed. The mail will have all the details related to your order.

To check the status of your order, log into your account on the Indya app or website, and go to the My Orders section to get all the information.

The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse.
To modify your shipping address, please get in touch with our Customer Care team at customercare@houseofindya.com or +91-8929987349 / 0120-6850262.

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -

1. After you log in to your Indya account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
   Please note that this link becomes valid only 24 hours after your order has been dispatched.
2. Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website

In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

1. Go to the service provider's website
2. Type in the tracking number provided in the mail in the Tracking section and check the status

We will deliver your order within 7-15* business days.

Customised styles may take 15-25*business days.

In some cases dispatch of Indya luxe may take longer due to the workmanship of the product.

All orders that contain jewellery items will take 7-15 days for delivery due to the workmanship of the product.

Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.

Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-8929987349 / 0120-6850262 or mail us at customercare@houseofindya.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8929987349 / 0120-6850262 so that we can attempt the delivery at a later date.

Standard shipping charges to India and other countries are mentioned below.

All shipping charges are FLAT irrespective of the order size and weight.

We will deliver your order within 7-15* business days.

Customised styles may take 15-25*business days.

In some cases dispatch of Indya luxe may take longer due to the workmanship of the product.

We use leading courier companies such as Bluedart, OnlineXpress, Xpressbees, Ecom Express, Delhivery & DTCT for shipments in India. All international orders are sent through DHL and FedEx.

Customs or import duties are charged once the parcel reaches its destination country and solely depend on the customs rules at that point in time. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team via phone at +91-8929987349 / 0120-6850262. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered.

No exchange, only returns applicable for Indya Luxe styles. No returns will be accepted for any customized items altered as per your body measurements. Please note, the outfit may be intentionally tailored with one inch ease for a comfortable fit.

Please ensure that the product/s is unused, unwashed, with its original labels and tags intact. Kindly self ship it at the below mentioned address with the order details:

High Street Essentials Pvt Ltd
Plot No-1C/2, Sector 16,
Greater Noida(West), Gautam Buddha Nagar, UP - 201306, India

Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

For any defective/ damage order delivered, kindly get in touch with us on customercare@houseofindya.com or call us on +91-8929987349 / 0120-6850262 within 48 hours of receiving the order with the images of the product received.

We will then investigate the case and reply within 48 hours. Any such complaint raised after 48 hours of receiving the order may not be considered.

Cancellation would not be accepted for Indya Luxe styles, Indya Jewellery and any customized items altered as per body measurements. In case of any query, kindly get in touch with us on customercare@houseofindya.com or call us on +91-8929987349 / 0120-6850262.

For order cancellation, please contact us at customercare@houseofindya.com or call us on +91-8929987349 / 0120-6850262. Kindly note, orders can only be cancelled before they are packed in our warehouse. Any customized items altered as per body measurements will not be cancelled.

For all prepaid orders, the refund shall reflect in the source account within 5-7 business days.

For wallet & store credits the refund shall reflect within 24 hours.

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.

If the payment was made by redeeming an Indya Gift Card, you will receive the refund amount into your Indya Store Credits within 24 hours. Any amount paid over and above the gift card value, will be refunded to the source account in as per the stipulated timeline.

We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America

The shipping charges on all international orders, irrespective of order size are as below:

We will deliver your order within 7-15* business days.

Customised styles may take 15-25*business days.

In some cases dispatch of Indya luxe may take longer due to the workmanship of the product.

All international orders are sent through DHL and FedEx.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country. However, no duty is applicable on the specified order value for the below list of countries.

1. Paypal
2. Credit/Debit Card

Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at customercare@houseofindya.com or call us on +91-8929987349 / 0120-6850262 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.

No exchange, only returns applicable for Indya Luxe styles. No returns will be accepted for any customized items altered as per your body measurements. Please note, the outfit may be intentionally tailored with one inch ease for a comfortable fit.

Please ensure that the product/s is unused, unwashed, with its original labels and tags intact. Kindly self ship it at the below mentioned address with the order details:

High Street Essentials Pvt Ltd
Plot No-1C/2, Sector 16,
Greater Noida(West), Gautam Buddha Nagar, UP - 201306, India

If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made

Just go through these simple steps to place an order on our website/M-site/app -

1. Click on the product to be ordered, select the desired size and click "ADD TO BAG"
2. Go to your bag page, once you have added all the products you wish to buy
3. You can check for any applicable coupon codes by clicking on ‘Apply Coupon’ or enter your Gift Card code if any by clicking on ‘Redeem Gift Card’
4. Click 'CHECKOUT'
5. Sign in to your account using your registered email id and password. If you are a first time visitor, you can proceed to checkout as a Guest User or create a new account in one short step for a seamless shopping experience and faster checkout.
6. Enter your shipping and billing address
7. Choose from prepaid & COD payment options
8. Re-check your order details
9. Click on "Place Order"
10. In case you have selected a prepaid option, you will be re-directed to a fully secure payment gateway where you need to enter your card/wallet details.
11. In case of a COD order, an additional Rs.50 will be levied as a COD charge
12. For international orders, we do not offer the option to pay cash on delivery.
13. Once the order is placed successfully, you will receive an order confirmation email and SMS with all your order information.

1. Credit/Debit cards
2. Net Banking
3. UPI
4. Cash on Delivery for India
5. Mobile wallets (Paytm, Amazon Pay, Freecharge, Ola Money, PayZapp, Airtel Money, PhonePe, BHIM UPI)
6. Paypal (All countries except India)

You can be assured that Indya offers you the highest standards of security currently available online to ensure that your shopping experience is private, safe, and secure. We work with only reliable and secure payment partners who are PCI DSS compliant. Your bank will authorize the credit card transaction directly without any information passing through to us. We do not retain your banking information.

Once you have shortlisted the product you wish to buy, select the size and click ‘Add to Bag’, and view your cart. Here you can enter the discount/coupon code or enter your gift card code, click on Apply Code, and follow the rest of the instructions to place your order.

If your money is debited for an unsuccessful order, you need not worry. It will automatically roll back within 7 business days. You may choose to place a new order without worrying about the failed transaction. Please reach out to us on +91-8929987349 / 0120-6850262 or email us at customercare@houseofindya.com with the transaction details, in case of any concern.

The Cash On Delivery option is available on purchases of up to Rs. 5,000. Beyond this amount, purchases can only be made using Net Banking, Credit/Debit Card, UPI, and Mobile Wallets.

You may pay the courier executive using cash.

1. Please be careful when trying on clothing, items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage.
2. Items should be returned in their original packaging with product tags attached.
3. Majority of our items contain embellishments and embroidery and therefore fragile in their usage. From time to time beading/ sequence may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

1. Please ensure that the first wash is 'Dry Clean' only.
2. Heavy embroidered items can only be Dry Cleaned.
3. More casual items should be washed separately in cold water and rinsed thoroughly.
4. Please note that due to hand dyeing methods used the colors are not guaranteed.
5. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

NOTE: It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.